Alienating delinquent customers, and sacrificing the possibility of good business relations with them in the future, is unacceptable to your company. Today's collection laws, already greatly biased in the customer's favor, frustrate the Credit Executive at every turn.
But harassment from a collection agency, giving even greater advantage to the debtor, weakens your position still further.
We at JMC understand that our client's cost of acquiring new customers and the levels of competition that every company faces daily has never been higher. The loss of customers through overly-aggressive collection actions or statements, then, should be "the unthinkable."
These will never occur at JMC because our collection specialists are thoroughly trained in techniques designed to collect the bill while protecting the company's good will. Overly aggressive techniques are never tolerated. We know that if we treat your delinquent customers with respect and courtesy, no matter how difficult the collection, you will eventually learn about it, and at JMC that kind of good will is our way of doing business.
We believe that no collection situation requires or justifies any less than total, courteous conduct of our business on your behalf, and professional, courteous discussion with your customer.